FAQs


FAQs

  • Q: I have downloaded my order, but I can't open my files?


A: Please make sure that you have unzipped or extracted the files from the .ZIP folder the files come in before trying to use them in your program or software. The files will not open in any program until they have been extracted from the compressed .ZIP file.

 

  • Q: How do I open a .zip file?


A: You will need an extraction program to unzip or open your files. There are many different programs available, we recommend WinZip (for PC users) or StuffIt Expander (for Mac users). If you are on a iphone or ipad you will need a free third party app to open .zip documents such as Winzip or izip.

 

  • Q: My download says it’s empty, damaged, corrupt or password protected?


A: Your product probably didn’t download properly. Delete the .zip file from your computer (emptying your recycle bin as well), clear your temporary internet files and try again. If you still have problems convo me.